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Privacy Policy

1. Introduction
Hestia Hospitality is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and store your data in line with UK GDPR and the Data Protection Act 2018.

2. Who We Are
Hestia Hospitality
Address: 19–22 White Lion Street, London, N1 9PD
Phone: 07488 400400
Email: info@hestiahospitality.co.uk
We are the data controller for the personal information you provide to us.

3. Information We Collect
When you contact us or submit an enquiry, we may collect and process:

  • Your name

  • Email address

  • Phone number

  • Event details (e.g., wedding date, guest numbers, venue information)

  • Catering preferences (e.g., cuisine, style of service)

  • Any additional information you choose to provide

  • “How you heard about us” information

  • Website usage data (cookies, analytics, advertising pixels)


4. How We Collect Your Information
We collect information through:

  • Our website enquiry forms

  • Facebook/Instagram lead forms

  • Emails, messages, and phone calls

  • Cookies, analytics tools, and advertising pixels (such as Meta Pixel and Google Analytics)


5. How We Use Your Information
We use your data to:

  • Respond to your enquiry

  • Discuss your catering requirements

  • Confirm availability

  • Provide quotations or arrange consultations

  • Manage event bookings

  • Improve our website and marketing

  • Run advertising campaigns and measure performance

We do not sell your personal data to third parties.

6. Legal Basis for Processing
We process your data under:

  • Legitimate interest — responding to your enquiry and providing information

  • Contract — when delivering catering services

  • Consent — when you opt in to marketing communications


7. Who We Share Information With
We may share your data with:

  • Our team members or partners involved in delivering your event

  • Website hosting providers, email systems, analytics services, and payment processors

  • Advertising platforms such as Meta and Google for campaign tracking

We only share the minimum necessary information.

8. Data Retention
We keep enquiry and booking information for up to 24 months, or longer where required for legal or financial reasons.
 
9. Your Rights
You have the right to:

  • Access your data

  • Request corrections

  • Request deletion (where appropriate)

  • Withdraw consent

  • Object to processing

  • Complain to the ICO

To exercise your rights, email info@hestiahospitality.co.uk.
 
10. Cookies & Tracking
We use cookies, Meta Pixel, and Google Analytics to monitor website performance and improve advertising effectiveness. You can manage cookies through your browser settings.
 
11. Changes to This Policy
We may update this policy occasionally. The latest version will always be available on this page.
 
12. Contact Us
If you have any privacy-related questions, contact us at:
info@hestiahospitality.co.uk
07488 400400

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